Frequently Asked Questions
1. How can I Track my order status?
You will receive a SMS in your registered mobile number once the order confirmed. You can track
the order in thanha.com under “My order” or “Order tracking”. Order number and mail id will be the
input to check the status.
2. How can I cancel my order?
Order cancellation is possible within 24 hours’ time starting from order confirmation. The
cancellation option is available under “My order” section. Cancellation will not be possible after 24
hours from order confirmation. You can send order and requirement details to email@example.com or
call +91 8296609737 for more clarification.
3. Does Thanha provide cash on delivery in my city?
We offer cash on delivery (COD) at so many locations in India except Kerala and Pondicherry. The
website will automatically give you the option of COD if the pin code is served through this facility.
4. Do you accept returns?
Yes, we have a 5 days (from the date of delivery ) returns policy on all products . Visit “cancellation
and return policy section for more details https://thanha.com/cancellation/
5. I have paid via cash on delivery, how will I get refund?
We shall be refunding you back the amount in your Bank account. You should provide the Bank
account details at the time of submitting Return request if your order is paid through Cash on
delivery method. Visit “cancellation and return policy section for more details
6. I have paid via net banking/debit/credit card, how will I get refund?
We shall be refunding money back into the same account via which you had paid for your purchase
on Thanha. Refund amount will be credited in your account within 10-12 days of maximum time.
7. My order has failed but my money has been debited from my account. Now what should I do?
Please e-mail us on firstname.lastname@example.org with your purchase order number and other details about the
order. We will immediately process the order so that you get your product as soon as possible. A
refund will be initiated for the order amount if you have decided not to proceed with the order.
8. How much time does it take for an order to arrive?
Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5
business days, for rest of the India it usually takes 7-10 (Monday to Saturday)
9. What are the delivery charges to my location?
We charge fixed fee of Rs 49 for orders less than Rs 399. This order value Rs 399 is excluding Cash on
delivery charges Rs 60.